When placing an order for raw dog food, there is a surcharge of €4.95 applied to your cart for the temperature-controlled box. This is an additional cost to delivery charges.

When you have collected 6 boxes, you can arrange a collection with us.

Once we have received your returned boxes, we'll issue you a discount coupon or refund, whichever you prefer.

There will be a credit/refund of €4.50 placed for each box. The surcharge of .45cent is covers service and handling fees.

1. Flatten each box by gently removing the sellotape from the the box and collapsing the cardboard and inner foil liner.
   
2. Ensure the foil liners are included in each box and kept within the cardboard box, not separate.
   
3. Once you have 6 flattened boxes, place them in a black bag and securely wrap them together to ensure safe transportation.

Note: Please ensure there are a minimum of 6 boxes in your return parcel. Do not separate the boxes into multiple parcels, as this may result in additional charges

When you have six or more temperature control boxes to return, give us an email at info@fetchyourpetneed.ie to organise collection for you.

• We recommended booking the collection for a day when you are receiving a new order.
  
• Provide a minimum of 24 hours' notice for your collection, as it needs to be scheduled with DPD.
  
• By cooperating in returning the boxes, you are contributing to environmental sustainability by using reusable packaging.